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For orders of any value:
For orders under £30:
For orders of £30 or over:
For orders under £30:
For orders of £30 or over:
Postcodes:
Sorry we cannot deliver outside the United Kingdom as well as the following areas.
Our courier's normal delivery service is Monday to Friday between 7:30am - 5:30pm, except bank holidays.
PLEASE NOTE: During exceptional circumstances or weather conditions guaranteed delivery services may be suspended and in this case no late delivery claim will be entered into.
Whilst we will always endeavour to accommodate any request to leave your order at locations in or around your property, in the event that you are unable to receive it in person, we regret that we cannot then be held responsible for potential theft or damage caused by inclement weather as a result of following these requests. In these circumstances the responsibility to ensure that such locations are suitably secure and sheltered falls to the customer.
A signature is always required on the delivery of your parcel(s). However, if you do need the parcel(s) to be left around your property without a signature, please email us at info@twootz.com with your delivery instruction. Please be advised that goods left without signature are at the purchasers own risk, and we are NOT responsible for any damage or loss of the goods in this case.
Our courier will arrange the first delivery on the next working day after your order is dispatched from our warehouse. If there is nobody available to sign and collect the parcel at the delivery address and you didn't authorise us to leave the parcel without a signature, the driver will leave a card and return the parcel to the depot. Our customer service would contact you in the earliest opportunity to arrange the second delivery and to get your authorisation to leave the parcel without signature when no one is in.
If you reject the option for the parcel being left without signature and the second delivery fails because nobody is available to sign for the parcel, your parcel would be returned and held in the local depot for up to 5 working days before it would be returned to our warehouse. During these five days, we are able to arrange the third delivery at an additional charge of £5 to subsidise our own cost. However, if your parcel is returned to our warehouse after all the effort we made as described above, we would charge a handling fee of £10 before we would cancel / refund your order or arrange the replacement parcel.
In the rare occasion that you do find your parcel(s) have been damaged in transit; we would require you to sign the parcel(s) as damaged upon delivery, as otherwise we are unable to compensate you for any loss caused by this.
If you do not receive your goods on the expected date please contact us immediately. You must report non-delivery or lost goods within 10 days from date of order. Unfortunately, we cannot accept responsibility for goods outside of these terms.
If items on your order are out of stock, we will place your order on hold. If you have provided an e-mail address, an e-mail will be sent to you with the option to cancel your order or swap the item for something else if you do not wish to wait.
Should you require further help, assistance or clarification of these terms please e-mail our shopping department via info@twootz.com or call our office on 0845 676 9656
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About Twootz
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