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Delivery Policy
Delivery Charges (from Friday 23th Dec 2022):
UK Mainland:
- For orders UNDER £19.95:
3 – 5 working days delivery: £4.99
- For orders of £19.95 and over:
3 – 5 working days delivery: FREE
Northern Ireland, Scottish Highland, Out of Area / Remote Area or Isle
- 3 – 5 working days delivery: £7.99
Delivery Schedule:
Our courier’s normal delivery service is Monday to Friday between 7:30am – 5:30pm, except bank holidays.
PLEASE NOTE:
During exceptional circumstances or weather conditions, guaranteed delivery services may be suspended and in this case no late delivery claim will be entered into.
Consignee Signature:
A signature is always required upon the delivery of your parcel(s). However, if you do need the parcel(s) to be left around your property without a signature or with a neighbour, please inform us as soon as possible on info@twootz.com with your delivery instruction.
Please be advised that goods left without a signature are at the purchasers own risk and we are NOT responsible for any theft, damage or loss of the goods as a result of following these requests.
Delivery Attempts:
Our courier will attempt delivery on two occasions; the first delivery will be made on the next working day after your order has been dispatched from our warehouse. If there is nobody available to sign for the delivery and you did not authorise us to leave the parcel without a signature, the driver will post a ‘Sorry We Missed You’ card through your letter box and return the parcel to your nearest depot.
They will then re-attempt delivery on the next working day, should the second delivery fail due to nobody being available to sign for the delivery, your parcel will be returned to your nearest depot and held for 5 days before it would be returned to our warehouse. During these 5 days, we are able to arrange for a third delivery. However, should your parcel be returned to our warehouse after all the effort made as described above, we would charge a handling/repeat delivery fee of £6 before we would cancel/refund your order or arrange for a your order to be re-dispatched.
Damaged Parcel(s):
In the rare event that you find your parcel(s) have been damaged in transit; we would require you to sign the parcel(s) as damaged upon delivery, as otherwise we are unable to compensate you for any loss caused by this.
Non Delivery:
If you do not receive your goods within 10 days from the date of order, please contact us immediately. Unfortunately, we cannot accept responsibility for goods outside this timescale.
Out Of Stock:
If any item(s) on your order are out of stock, we will place your order on hold. If you have provided an e-mail address, an e-mail will be sent to you with the option to cancel and refund your order for the item(s) or swap for something else if you do not wish to wait for further stock to arrive.
Should you require further help, assistance or clarification of these terms please e-mail our Customer Service team via info@twootz.com or call our office on 0345 676 9656.
